Distinguished Engineer, Applied AI

About this role

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
The Service Engineering team is transitioning disparate customer communication touchpoints into a world-class services company by building the foundational voice, chat, text, email, and core contact center experiences for sales, service, and claims operations. Our platform is used by 20,000 GEICO contact center agents, field adjusters, and sales representatives who serve more than 80 million customers and prospective customers. We are building an AI-powered CRM platform using agentic capabilities to move from a system of record to a system of intelligence and action.


About The Role
We are seeking a Distinguished Engineer to lead our CRM AI team. In this role, you will drive the technical direction, architecture, and execution of our CRM roadmap powered by LLM models and Agentic AI. The ideal candidate has deep technical expertise in building AI products and can cultivate a high-performance culture, foster strong cross-functional relationships, and effectively manage technical teams in a fast-paced, startup-like environment. This is an exciting opportunity for a seasoned engineering leader who thrives in a dynamic environment and is passionate about scaling teams and advancing AI capabilities that empower customer experiences.


You will help drive our CRM platform transformation as we shift from a traditional system of record to an AI-powered system of intelligence and action, championin...