Digital Customer Experience Product Manager - M/F/X

About this role

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

*Here,* we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

*Here,* we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

*Here,* your scope will know no boundaries;

So join us and dare to make an impact on the world!

*Here is where your greatest challenge awaits you:*

At Accor’s global Guest Care, we are looking for a Digital Customer Experience Product Manager to lead ambitious, high-impact digital projects. Reporting directly to the Head of Guest Digital Experience, you will shape how our guests interact with Accor by designing smarter, more intuitive, and truly memorable digital journeys.

*Your mission**:*

You will take ownership of strategic digital Guest Care Product, collaborating with cross-functional teams in a fast-paced and innovative environment. Your work will directly enhance the quality, simplicity, and personalization of our guests’ experiences around the world. This role requires a unique combination of customer experience expertise, product management capabilities and technological fluency, particularly in AI-powered custom...