Desktop System Software Engineer

About this role

• AlphaSense is looking for a Desktop System Software Engineer II to join the Corporate Technology team. This is not a traditional IT support role — it sits at the intersection of enterprise endpoint engineering and desktop application diagnostics
• You will own the health, behavior, and configuration of macOS and Windows endpoints at a systems level, while also serving as a technical bridge between Corporate IT and the AlphaSense product engineering organization — with a specific focus on the behavior of AlphaSense’s desktop applications on managed devices
• You’ll work alongside a team that manages MDM at scale using Kandji/Iru and Microsoft Intune, enforces Zero Trust security via CrowdStrike and Cloudflare, and operates in a high-velocity SaaS product environment
• A core part of this role is the ability to reproduce, isolate, and help resolve issues that users encounter within AlphaSense’s own desktop applications — requiring both deep desktop OS knowledge and genuine curiosity about how software behaves at the client layer
• Collaborate and contribute on the strategy and execution of macOS and Windows endpoint configuration, policy enforcement, and lifecycle management via Kandji/Iru and/or Microsoft Intune
• Build, maintain, and iterate on device enrollment workflows, configuration profiles, compliance policies, and custom scripts
• Design and enforce software deployment, patch management, and application allowlisting/blocklisting strategies
• Collaborate with Security on EDR (CrowdStrike Falcon), Zero Trust (Cloudflare WARP/Gateway), and identity (Okta) integrations at the endpoint layer
• Maintain scripting libraries (Bash, Python, PowerShell) to automate endpoint management tasks and reduce manual intervention
• Serve as a primary technical escalation point for issues users experience within AlphaSense’s desktop applications on managed endpoints
• Reproduce client-side issues across macOS and Windows versions, app build versions, and endpoint configuration...