Deputy Visitor Operations Manager

About this role

Shakespeare’s Globe is currently seeking a Deputy Visitor Operations Manager (DVOM) on a permanent full-time basis.

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

The role:

The Deputy Visitor Operations Manager (DVOM) provides senior leadership across both operations and people management within the Visitor and Audience Operations department. Reporting to the Visitor Operations Managers (VOMs), the DVOM plays a critical role in driving consistent management practice, high-quality operational delivery, and clear, effective communication across the management team.

This role balances visible, hands-on operational leadership with strategic oversight of people and culture, acting as a key escalation point for complex people matters. As deputy to the VOMs, the DVOM ensures continuity, resilience, and the consistent application of departmental standards, while contributing to a positive, inclusive leadership culture and shared accountability for performance across the department.

The skills:

• Proven senior operational management experience within a fast-paced, customer-facing environment
• Strong leadership and line management skills, with experience managing and developing managers and teams
• Excellent customer service and visitor experience expertise, with a focus on high-quality operational delivery
• Strong knowledge of health and safety, safeguarding, emergency response, and compliance procedures
• Confident decision-maker, able to remain calm and effective under pres...