Dedicated Sr Cloud Network Engineer

About this role

The Role:

11:11 Systems is looking for an experienced, Dedicated Senior Cloud Network Engineer to provide specialty, dedicated customer-facing support of 11:11 Systems’ cloud network systems including configuration, troubleshooting, monitoring, and escalations for complex specialty client account. The person in this role is responsible for providing guidance and detailed documentation to the customer, as well as to 11:11 Systems engineering staff, shared and sales team members. This is a full-time remote position.

Responsibilities:

• Provide complete ownership and accountability of all assigned responsibilities regarding 11:11 Systems’ cloud network systems.
• Lead network troubleshooting activities during incidents to resolve issues within SLA commitments, including those which are highly complex.
• Participate in on-call rotation.
• Document work in company ticketing system and create/maintain documentation in knowledge base.
• Develop and maintain custom reporting and platform specific build and support documentation including diagrams and Customer Design Requirements (CDRs) which are thorough and highly technical.
• Assist in the preparation of detailed Service Incident Reports (SIRs) which provide a root cause analysis and preventative measures in response to high and critical incidents.
• Plan and execute changes in response to incidents, customer requests, lifecycle, implementation and decommission projects, most of which will be scheduled to occur outside of normal business hours.
• Triage incoming incident, change and request tickets for 11:11 Systems’ Enterprise Cloud Infrastructure and Disaster Recovery Customers.
• Manage networking configurations including switches, firewalls, load balancers and IPSEC VPNs and WANs.
• Implement and administer network security hardware and software, enforcing the network security policy.
• Provide overflow capacity for Cloud Services deployment engineering functions as needed.
• Provide expert level support to...