Data Support Analyst

About this role

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Goldenpick Technologies LLC, is seeking the following. Apply via Dice today!


Job Duties & Responsibilities

• Monitor network, system, and application performance across on-premises and Azure IaaS environments using tools such as Dynatrace, LogicMonitor, Databricks, and other integrated platforms
• Analyze and interpret monitoring data by building dashboards, reviewing trends, querying logs, and researching historical data to identify potential issues and proactively prevent outages
• Investigate alerts and anomalies, conducting thorough root analysis to understand triggering behaviors and determine appropriate next steps
• Manage incidents and requests using ServiceNow or similar ticketing systems to assign, track, and resolve issues efficiently
• Identify recurring problems and collaborate with cross functional teams to implement automation, selfhealing solutions, and other improvements that enhance performance and reliability
• Create and maintain documentation, including Standard Operating Procedures,
• Operations Playbooks, and Knowledge Base articles using consistent formatting and style
• Troubleshoot complex technical issues involving advanced networking, DNS, DHCP, SMTP, web/application servers, and Azure infrastructure and PaaS services
• Develop advanced PowerShell scripts to support automation and operational improvements
• Participate in root cause analysis for service interruptions and assist in recovery efforts as needed

Skills, Knowledge & Experience

• 2+ years of hands-on systems engineering experience, including work with Windows, Linux, and Azure Cloud environments
• Strong analytical and criticalthinking skills, with the ability to diagnose and solve complex technical issues
• Experience managing incidents in fastpaced or highpressure environments
• Proficiency with Dynatrace or comparable monitoring tools (required)
• Experience w...