Data Scientist

About this role

Location:
Toronto, ON, CA, M5J 2V5 Calgary, AB, CA Mississauga, ON, CA Burnaby, BC, CA Vancouver, BC, CA Montréal, QC, CA Edmonton, AB, CA

Req ID: 53256

Jobs by Category: Technology Solutions

Job Function: Data Science

Status: Full Time

Schedule: Regular

## Description

Be a part of a transformational journey with innovative talent and leading edge technologies.

Join our team and what we'll accomplish together

This is an exciting opportunity to join the CSD AI Innovation Hub within Customer Solutions Delivery (CSD). We are a dynamic and agile team revolutionizing field operations by designing data-driven AI solutions that optimize OpEx, CX, sales, billing, and other key metrics across our national technician workforce. Our AI Hub is the go-to destination for autonomous, creative professionals passionate about developing their talents while solving some of TELUS' most significant challenges.

What you’ll do

As a Data Scientist, you’ll work closely with stakeholders and software engineers to identify and design high-impact AI solutions, including RAG/Agentic-based applications, ETL pipelines that leverage LLMs to extract key insights/enhance data, and much more.

Your Responsibilities:

• Data Analysis: Leverage traditional machine learning, NLP techniques, and Large Language Models (LLMs) to analyze notes, transcripts and other unstructured text data. Develop models for tasks such as topic modeling, classification, sentiment analysis, entity extraction, and error detection. Establish robust evaluation frameworks (precision, recall, F1) and conduct iterative error analysis to continuously improve performance and reliability.
• LLM App and API Development: Design and build LLM-powered applications and services to assist technicians. Apply best practices in prompt engineering (Chain-of-Thought, few-shot prompting, structured outputs), Retrieval-Augmented Generation (RAG), and agentic systems (tool usage, multi-step reasoning, API...