Data Center Support Engineer

About this role

Immigration sponsorship is not available for this position


What you can expect


In this dynamic, hands-on environment, you’ll troubleshoot complex systems, work on diverse infrastructure projects, and continuously grow your technical expertise in a dynamic setting.


About The Team
You’ll join a collaborative and highly skilled group of engineers who are passionate about maintaining reliable data center operations. All while supporting each other to deliver exceptional results.


Responsibilities

• Monitoring and carrying out tasks through JIRA ticketing system. While understanding process for diagnostic methods of troubleshooting data center infrastructure.
• Supporting Network Engineering, SysAdmin, and Project Management team to perform required work within the data center environment
• Managing hardware asset tags, perform quarterly and year-end audit with Finance Team. Repairing servers (replace hard drives; replace faulty SIM, Fiber SFP, cabling, etc.)
• Partnering with Telco Provisioning to process and track cross connect orders, validate LOA/CFA, onsite support during circuit test & turn-up.
• On-location support implementation of hardware and infrastructure as directed for special projects. Producing periodic status reports on utilization, progress, downtime, performance and costs.
• Managing spare part inventory including packaging and shipping parts to remote data center locations. While Self-performing server diagnostic and troubleshooting.
• Being responsible for up keeping of the data center environment. This includes ensuring all guests while working in the data center operates within the published operating procedure and guidelines.

What we’re looking for

• 2-3 years experienced in related field or certificate or degree programs such as Industrial Technology, Computer Electronics and Networking Technology, Information Technology.
• Understand Network Fundamentals and computer hardware troubleshooting skills
• Bring...