Data Analyst/master data management

About this role

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We are seeking a detail-oriented and execution-focused Customer Domain Specialists to join the team. This hybrid ole is responsible for ensuring the accuracy, consistency, and integrity of the Customer Domain across systems, processes, and ongoing initiatives. Operating as part of a SWAT team, the specialist will focus on resolving data, system, and process discrepancies that impact customer information and downstream operations.


The role will act as a central control point across business and technology teams to ensure that customer data and related processes are reliable, aligned, and scalable.


Term: 4 month contract


Required Skills & Experience

• 5+ years of experience in data management, business analysis, operations, or customer domain roles
• Strong understanding of master data management (MDM) and data governance principles
• Proven experience in data quality management, reconciliation, and issue resolution
• Experience working with customer data platforms, ERP/CRM systems, or Customer 360 environments
• Strong analytical and problem-solving skills with attention to detail
• Experience in Agile/Scrum environments preferred
• Retail or distribution industry experience is a plus
• Excellent communication and stakeholder management skills

Responsibilities
What You Will Be Doing
Customer Domain Ownership & Integrity

• Own the accuracy and consistency of customer data across systems and platforms
• Ensure alignment of customer records, hierarchies, and attributes across all touchpoints
• Identify and resolve data discrepancies, duplication, and inconsistencies

Issue Resolution & SWAT Execution

• Act as part of a CX SWAT team to investigate and resolve critical customer domain issues
• Perform root cause analysis on system, data, and pro...