CUSTOMER SUPPORT SPECIALIST INTERNSHIP (OFFSHORE)

Responsibilities

The intern will shadow experienced team members to learn processes and tools before independently managing client requests via email and ticketing systems. Responsibilities include investigating issues, coordinating with developers for technical resolutions, and ensuring all requests meet SLA standards.

Requirements

Candidates must have C1 level English proficiency and strong computer literacy in MS Office and Google Workspace. While no technical background is required, a proactive attitude, attention to detail, and a willingness to learn are essential.

Skills

• Customer support
• Communication skills
• Ticketing system
• Problem solving
• Time management
• Attention to detail
• Teamwork
• Proactive attitude
• MS Office
• Google Workspace
• English proficiency
• Financial services knowledge

Benefits

• Paid internship
• Mentorship program
• Remote work
• Vacation policy
• Healthcare insurance
• Internal events
• Learning sessions
• Referral bonuses

About this role

ABOUT THE COMPANY
Creditonline is a fintech company building flexible loan management technology for lenders around the world. Since 2007, our solutions have supported businesses across 15+ countries, helping them automate and manage the full lending lifecycle. We combine deep industry expertise with technology to create scalable solutions for a constantly evolving financial market.
ABOUT THE ROLE
Join Creditonline as Customer Support Intern! You don't need a technical background to apply. What matters most is good communication skills and a genuine wish to learn. We'll teach you the technical skills along the way, and our team will be there to support you.
This internship is your gateway into IT. Depending on how you adapt and grow, there may be an opportunity over time to move into Quality Assurance, Project Management, Product Ownership, or Business Analysis field.
We warmly welcome final-year university students, as well as anyone looking to requalify and start a new career path.
The internship is paid and lasts 3 months, with around 20 hours per week, so it's easy to fit alongside your studies or other commitments. We'll start together on Nov 23, 2026, and you're free to work from home or join us at our office in Kaunas or Vilnius.
RESPONSIBILITIES
Start by shadowing experienced team members to learn the client, our processes, and our tools, then gradually take on your own requests.
Fully and independently support your assigned client, from receiving a request to resolving it.
Receive and log client requests (by email and in the ticketing system).
Clarify the issue, investigate it, and resolve it or provide the client with an answer.
Correctly assign a type, priority, and status to each request.
Make sure requests move through to closure, and keep the client informed of progress.
When development or system changes are needed, hand the task over to IT or developers with all the necessary information, track its progress, and report the outcome to the client.
Meet SLA response and resolution times.
Add solutions for new cases to the knowledge base.
Provide input for client reports and take part in client meetings.
REQUIREMENTS
Must have:
English at C1 level, written and spoken.
Computer literacy (MS Office, Google Workspace).
Nice to have:
6+ months of customer service experience.
6+ months of experience working with business clients.
Understanding of finance or lending fields.
Understanding of IT systems and related processes.
Knowledge of AI tools.
Personal qualities:
Attention to detail.
Asking questions in time when something is unclear.
Teamwork.
Good time management.
A proactive attitude.
WHAT WE OFFER
Hands-on experience on a real financial-services engagement.
A dedicated mentor and regular feedback through our internal mentorship program.
Fully remote work with vacation policy.
A diverse international work environment that promotes inclusivity and collaboration.
Additional healthcare insurance for Lithuanian residents.
Internal events and Learning Sessions.
Participation in local events in Lithuania and Meet and Eat gatherings.
Mobility to change the positions internally.
Referral bonuses.
The possibility of a paid position after the internship, depending on performance and business needs.
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