Customer Support Representative (Spanish Desk)

Responsibilities

Support guests through calls, OTA platforms, email, chat, and WhatsApp with bookings, accommodation access, and reservation inquiries. Deliver a guest-first experience, document interactions, escalate critical cases, and collaborate with teammates to support the launch and growth of the service.

Requirements

Requires Spanish at B2+ level, English at C1 level, and at least one year of experience in customer support or hospitality. Candidates should communicate effectively, solve problems independently, multitask calmly under pressure, and adapt to a fast-changing environment.

Skills

• Spanish Language
• English Language
• Customer Support
• Hospitality
• Written Communication
• Verbal Communication
• Problem-Solving
• Independent Decision-Making
• Multitasking
• Working Under Pressure
• Guest Experience
• Booking Support
• Reservation Support
• Case Escalation
• Customer Interaction Documentation
• Team Collaboration

Benefits

• Remote Work Opportunities
• Career Growth Opportunities
• 20+ Vacation Days
• 10 Sick Leaves
• Internal Learning Opportunities
• Professional Communities
• Knowledge Sharing

About this role

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.
We're launching a partnership with one of Europe's fastest-growing hospitality brands, and we're looking for a Spanish and English-speaking Customer Support Representative to help deliver an outstanding guest experience. In this role, you'll become one of the first agents supporting the project, helping guests with bookings, accommodation access, and other travel-related inquiries while contributing to the successful launch and growth of the support team.
Your future responsibilities include:
Support guests via inbound calls, OTA platforms (Booking.com, Airbnb), emails, chats, and WhatsApp.
Assist customers with booking, accommodation access, and reservation-related inquiries.
Deliver a warm, guest-first experience following hospitality best practices.
Escalate critical cases such as refunds, legal issues, or negative review risks to the appropriate team.
Document interactions and work with the client's internal support tools.
Collaborate closely with teammates to ensure a seamless customer experience.
Needed experience & skills:
Spanish — B2+.
English — C1.
At least 1 year of experience in Customer Support or Hospitality.
Excellent written and verbal communication skills.
Strong problem-solving skills and the ability to make decisions independently.
Ability to multitask and stay calm under pressure.
Comfortable working in a fast-changing environment.
Nice to have skills:
Experience in Hospitality, Travel, OTA, Hotel, or Property Management.
Strong team player with a collaborative mindset.
Previous experience working with international customers.
Work with EverHelp is about:
Opportunity to join an international team and work with global products;
Fully remote work opportunities depending on your location;
Career growth opportunities within Customer Support operations;
20+ vacation days and 10 sick leaves;
Internal learning opportunities, professional communities, and knowledge sharing;
Dynamic environment where you can directly influence processes in a growing support team.

About Everhelp

Outsourcing and Offshoring Consulting · 1,001-5,000 employees · headquartered in Warsaw · founded 2021