Customer Support Representative – Home Heating

Responsibilities

You will assist customers with account, billing, and service inquiries while maintaining a professional and helpful demeanor. The role requires taking ownership of customer issues and working toward effective resolutions in a fast-paced environment.

Requirements

Candidates should have previous customer service experience and strong problem-solving abilities. You must be comfortable using multiple computer systems and possess clear, effective communication skills.

Skills

• Customer service
• Problem-solving
• Communication
• Account management
• Billing support
• Attention to detail
• Empathy
• Patience
• Computer literacy
• Conflict resolution

Benefits

• Employee and family assistance program
• Virtual health program

About this role

The temperature drops. The calls pick up. And that’s exactly when our customers
need us most.
 

We’re looking for people who enjoy a fast-paced day, don’t get rattled when the
phone keeps ringing, and genuinely like figuring things out for customers.
You’ll help our client’s Home Heating customers with account and billing
questions, service requests, and delivery-related needs.

This role is a great fit if you’re curious, patient, reliable, and the kind of
person who hears “I’m not sure what happened” and immediately wants to figure it
out.

If you’re looking for a quiet role with lots of downtime, or you’re not a fan of
back-to-back customer conversations, problem-solving on the fly, or working
through the details; this one may not be for you. If you like a good challenge,
take ownership of your work, and know how to make a customer feel looked after,
come spend the winter with us!

Here’s the Deal:

* We're hiring for both seasonal and permanent positions, with a start date of
November 23rd. Be sure to tell us your preference in the application
questions!
* Seasonal positions will continue through April 2.
* The hourly rate is $17.00 for permanent positions and $20.00 for seasonal
positions.
* Hours of operation are 8:00 a.m. to 5:00 p.m., Monday to Friday. You’ll be
scheduled to work between 30 and 45 hours per week. To be considered for this
role, you must have open working availability within these operational hours.
* Virtual training and support will be provided to get you comfortable and
ready to help our customers.
* We recognize that everyone works differently and can support you no matter
what your preference. If you prefer to work on-site in our Halifax office,
that works for us. If you prefer home, we will provide all the equipment you
need. You’ll need to have hard-wired internet with upload/ download speeds
that meet our testing minimums, a desk and chair.
* NOC code 64409

What We Offer:

* Free employee & family assistance program for legal, financial, and health
support.
* Dedicated virtual health program.
* Beautiful office space with loads of natural light, multiple break rooms,
internet, and TVs.

What You’ll Do:

* Help customers with account and billing questions, providing clear,
easy-to-understand information.
* Support customers with service requests and delivery-related inquiries.
* Listen carefully, ask the right questions, and work to understand what the
customer really needs.
* Take ownership of customer inquiries and work toward a resolution whenever
possible.
* Explain information and next steps clearly and confidently.
* Deliver a friendly, professional customer experience, even during busy
periods.
* Be an enthusiastic ambassador for the Sunoco Home Heating brand.

What You’ll Likely Have:

* Customer service experience and a genuine interest in helping people.
* Effective communication skills and the ability to explain information clearly
and simply.
* Proven problem-solving skills. You’re comfortable asking questions, looking
into an issue, and finding the right answer.
* Patience and empathy, particularly when helping customers who may be
frustrated or concerned.
* Comfort using multiple computer systems while speaking with customers.
* Strong attention to detail when working with account and billing information.
* A reliable and committed approach to work.

Ready to help make winter a little easier for our customers? Apply today!

We are committed to fostering an inclusive, respectful workplace where all
employees feel a strong sense of belonging. We value diverse perspectives and
strive to create an environment where everyone can thrive. We encourage
applications from candidates who share these values.

About Blue Ocean Contact Centers

Outsourcing and Offshoring Consulting · 501-1,000 employees · headquartered in Halifax, NS · founded 1994