Customer Support Coordinator

Responsibilities

Consult with clients to identify their travel preferences and coordinate vacation services through approved suppliers. Maintain accurate client records and manage trip details, deadlines, and booking adjustments.

Requirements

Candidates must possess strong communication, organizational, and research skills with a service-minded approach. Basic computer proficiency and the ability to work independently are required, along with legal eligibility to work in the specified countries.

Skills

• Customer service
• Vacation planning
• Communication
• Organization
• Attention to detail
• Online research
• Time management
• Booking systems
• Digital platforms
• Computer proficiency

Benefits

• Training
• Ongoing supplier and destination education
• Team guidance
• Development resources
• Performance-based incentive
• Recognition opportunities
• Travel-related discounts
• Industry benefits

About this role

Position Overview
We are looking for motivated, detail-conscious individuals to join our remote team as Vacation Services Consultants. In this role, you will help clients explore vacation possibilities, narrow down suitable choices, and coordinate the services needed to bring their plans together.
This opportunity is a good fit for individuals who enjoy researching destinations, working with people, organizing information, and providing helpful guidance. Previous professional travel experience is not required. Training, resources, and continued support are available.
What You'll Do
Consult with clients to learn about their preferred destinations, travel dates, budget, interests, and overall vacation goals.
Search available resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
Compare suitable options and help clients understand the differences between available choices.
Coordinate selected vacation services through approved supplier resources and booking platforms.
Keep important trip information, confirmations, deadlines, and planning notes organized.
Stay in contact with clients regarding updates, pending decisions, and information still needed.
Assist with routine booking adjustments and service questions when necessary.
Maintain accurate client records and continue building knowledge of destinations and supplier offerings.
Opportunity Details
Remote opportunity with flexible scheduling
Independent work structure; not a traditional hourly or salaried employee position
Training available for individuals new to the travel industry
Ongoing supplier and destination education
Access to team guidance and development resources
Performance-based incentive and recognition opportunities
Qualifying travel-related discounts and industry benefits
Continued opportunities to strengthen customer-service and vacation-planning skills
Qualifications
Strong written and verbal communication skills
Helpful, professional, and service-minded approach
Strong organization and attention to detail
Comfortable conducting online research and comparing options
Ability to manage multiple client requests and planning deadlines
Consistent follow-up and dependable time-management skills
Comfortable working independently and taking responsibility for assigned tasks
Willingness to learn supplier systems, booking tools, and digital platforms
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must be legally eligible to work and reside in the US, UK, Mexico, Australia, Spain, or another qualifying countries

About Hopesglobalgetaways

Travel Arrangements · 5,001-10,000 employees · headquartered in Waterbury , CT · founded 2025