Customer Success Project Manager

About this role

### Customer Success Project Manager

LiveData | Remote, United States (Eastern Time preferred) | Full-Time

### About LiveData

LiveData is a healthcare technology company automating clinical and operational workflows across Electronic Health Record (EHR) systems. Our engineering team treats AI coding assistants as standard development tools, not experiments. We build on a serverless-first AWS architecture to keep systems lean and costs low.

### The Role

We are hiring a Customer Success Project Manager to lead the planning and execution of customer implementations. You will report to the Director of Customer Success and serve as LiveData's primary point of contact for hospital customers throughout their engagement.

This is a customer-facing leadership role. You own the project plan, run the meetings, coordinate across internal teams, and make sure each hospital goes live successfully. You also lead customer training and serve as the communication bridge between LiveData and the hospitals we serve.

### What You Will Do

• Develop and lead execution of technical and clinical project plans for hospital customers, from kickoff through go-live and post-launch support
• Serve as the face of LiveData for customer engagements, owning communication with hospital stakeholders at all levels
• Lead customer meetings, status reviews, and training sessions
• Coordinate across Engineering, DevOps, Product, Sales, and clinical teams to keep implementations on track
• Identify risks, manage scope, and escalate issues before they affect timelines
• Train hospital staff on product use, workflows, and best practices
• Track project milestones, maintain documentation, and report progress to internal leadership
• Use AI tools (Claude Code and similar) as part of your daily workflow

### Requirements

### What You Bring

Required:

• 5+ years of experience managing software implementation projects for customers
• Demonstrated track record of successfully delivering healthcare IT solu...