Customer Success Operations Manager

About this role

About Versapay 🚀
Versapay turns accounts receivable (AR) into a competitive advantage.


Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward.


Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.


Think you might be the next Veep to join? Read on!!


How You’ll Make An Impact
As Customer Success Operations Manager, you’ll collaborate with Product, Marketing, Sales, and Operations to create scalable processes for customer adoption and growth. Partnering with Customer Success Leadership, you'll lead key initiatives, oversee critical operations, and find ways to improve outcomes at scale. Reporting to the Director of Revenue Operations, you'll combine strategy and execution to build reliable processes, deliver insights, and implement systems for the Customer Success team.


What You'll Do

• Strategic Planning & Execution:
• Partner with Sales and Customer Success teams on bookings, plan modeling, including target setting, and capacity modeling.
• Facilitate quota allocation and support compensation planning and attainment analysis.
• Support annual goals and key strategic initiatives by working on goal design, reporting, inspection, and insights

Drive Operational Excellence

• Own the optimization of customer-related processes to ensure high levels of client satisfaction, retention, and upsell opportunities.
• Lead high-impact projects aimed at improving team efficiency, customer experience, and retention. This may include product launches, process improvements, and sys...