Customer Success Manager, Strategic Markets

About this role

*This role is based in Soho, New York City and expected to be in office 4 days a week.*
Flowcode
Flowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 trust Flowcode to turn physical moments into digital actions, fast.


The Role: Customer Success Manager, Strategic Markets
We're hiring a Customer Success Manager to own a portfolio of strategic enterprise accounts across financial services, travel, auto, and tech, supporting clients like Delta, Goldman Sachs, JP Morgan, Liberty Mutual, AmEx, and more. You'll partner with enterprise marketing, sponsorship, and customer experience teams to turn campaigns, sports partnerships, events, and physical touchpoints into measurable digital engagement, driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.


You'll Thrive In This Role If You

• Have 3+ years in customer success, account management, partnerships, or marketing, with hands-on experience running marketing campaigns or sports partnerships for major enterprises in financial services, travel, auto, or tech
• Have worked brand side, agency side, or property side on sponsorship activations, from league and team partnerships to naming rights, hospitality, and live events
• Understand how enterprise marketing works in regulated and complex categories: legal and compliance review, brand governance, procurement, and multi-team approvals
• Know how large enterprises are structured and can navigate from an individual champion in marketing or sponsorships to the right budget owner fast
• Can confidently connect Flowcode to enterprise KPIs: customer acquisition, sign-ups and applications, loyalty enrollment, ...