Customer Success Manager, Sports

About this role

Customer Success Manager, Sports + Entertainment
*This role is based in Soho, New York City and expected to be in office at least 4 days a week.*
Flowcode
Flowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in sports and entertainment) trust Flowcode to turn physical moments into digital actions, fast.


The Role: Customer Success Manager, Sports + Entertainment
We're hiring a CSM focused on our sports and entertainment vertical, supporting clients like TKO, NHL, NBA, NFL, Premier League, and more. You'll own relationships with leagues, teams, properties, venues, and live event organizers, driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.


You'll Thrive In This Role If You

• Have 2-3+ years in customer success, account management, or partnerships, ideally at a league, team, sports property, or with a book of sports clients
• Understand the sports business ecosystem: fan engagement, ticketing, sponsorship and partnerships, broadcast, in-venue, and merch
• Know how sports orgs are structured and can navigate from an individual champion in marketing or digital to the right budget owner in partnerships, ticketing, or revenue fast
• Can confidently connect Flowcode to sports KPIs: fan data capture, sponsor activation value, ticket and merch conversion, in-venue and broadcast engagement
• Plan around the calendar: seasons, tentpole events, PPVs, and off-season, and know how to keep accounts engaged when games aren't on
• Spot churn signals early and act. You've turned at-risk accounts into renewals and have the receipts
• Move fast on account challenges. You are high...