Customer Success Manager, SMB

About this role

### About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

### About the Role

As a Customer Success Manager for SMB, you’ll operate as an individual contributor responsible for the growth and retention of a defined customer portfolio. Your focus will be on building strong relationships, driving adoption, and identifying opportunities to expand accounts while proactively reducing churn. You’ll serve as a trusted advisor, ensuring customer satisfaction, managing escalations, and consistently delivering on revenue goals.

### Essential Responsibilities

Customer Growth & Retention

• Drive revenue growth by promoting adoption of PrePass’ industry-leading solutions, including ByPass and Tolling.
• Proactively engage an assigned customer portfolio to communicate value, increase usage, and identify expansion opportunities.
• Consult with customers on best practices to maximize ROI and improve operational efficiency.
• Execute targeted campaigns to increase awareness of new services, key initiatives, and relevant market trends.

Customer Advocacy & Account Management

• Safeguard monthly re...