Customer Success Manager (Remote)

Responsibilities

The Customer Success Manager owns large, complex health plan accounts, serving as the primary point of contact to build trusted relationships and ensure successful outcomes. They coordinate across internal teams like engineering and product to resolve complex issues and drive long-term customer retention.

Requirements

Candidates must have experience managing enterprise or complex customer accounts within the healthcare or healthcare technology industry. Strong relationship-building skills, the ability to navigate ambiguity, and experience handling escalations are essential for this role.

Skills

• Customer success management
• Relationship building
• Healthcare technology
• Account management
• Stakeholder management
• Escalation management
• Cross-functional coordination
• Revenue protection
• Retention strategy
• Communication skills
• Problem solving
• Strategic planning
• Leadership presence
• Payer expertise
• Project management

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401k match
• Unlimited PTO
• Paid holidays
• Gym membership reimbursement
• Education reimbursement
• Paid parental leave
• HSA company contribution

About this role

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
The Customer Success Manager is the primary owner of large, complex health plan accounts, responsible for building trusted client relationships and ensuring successful outcomes across the customer lifecycle. Customer Success Managers do not simply resolve tickets; they shepherd work through resolution, coordinating across engineering, product, and other internal teams to move issues forward in a complex, matrixed environment. The role is highly relationship‑driven and requires comfort navigating difficult conversations, managing escalations, and working with sophisticated client stakeholders. This role plays a critical role in protecting revenue, driving retention, and identifying opportunities to expand value through strong partnerships and execution.
Sponsorship, in any form, is not available for this position.

Location: Remote, US
Why you want to work on this team:
This is a high-profile role that will be a protector of Availity’s revenue streams
Passionate about working directly with clients to solve complex issues within the healthcare eco system.
Work for a mission driven company where the work is impactful.
To be qualified for this position you:
Experience managing enterprise or complex customer accounts in healthcare, healthcare technology, or a related environment.
Strong relationship‑building skills with the ability to engage confidently with experienced and executive‑level stakeholders.
Proven ability to navigate ambiguity and drive outcomes through influence rather than authority.
Comfort handling escalations and facilitating resolution across multiple internal teams.
Excellent communication, judgment, and organizational skills.
Healthcare industry experience preferred; strong soft skills and leadership presence are critical.
You will set yourself apart with:
Strong payer expertise within healthcare technology
Awarded Top Account Manager and/or Presidents Club Winner
You will be:
Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management.
Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact.
Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution.
Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team.
Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities within assigned accounts.
Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non‑quota carrying).
Representing the customer internally and ensuring alignment between client needs and organizational priorities.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
The Senior Customer Success Manager is the primary owner of large, complex health plan accounts, responsible for building trusted client relationships and ensuring successful outcomes across the customer lifecycle. Customer Success Managers do not simply resolve tickets; they shepherd work through resolution, coordinating across engineering, product, and other internal teams to move issues forward in a complex, matrixed environment. The role is highly relationship‑driven and requires comfort navigating difficult conversations, managing escalations, and working with sophisticated client stakeholders. This role plays a critical role in protecting revenue, driving retention, and identifying opportunities to expand value through strong partnerships and execution.
Sponsorship, in any form, is not available for th...

About Availity

IT Services and IT Consulting · 1,001-5,000 employees · headquartered in Jacksonville, FL