Customer Support Specialist

Responsibilities

The Customer Support Specialist manages customer concerns, schedules warranty appointments, and maintains accurate records within the CRM database. They also handle outbound calls, process payments, and support the accounts receivable department.

Requirements

Candidates must have a high school diploma or GED equivalent and possess strong communication and organizational skills. Five years of customer support experience is preferred, along with a service-oriented mindset and attention to detail.

Skills

• Customer support
• Scheduling
• CRM database management
• Outbound calling
• Data entry
• Order auditing
• Accounts receivable
• Payment processing
• Communication skills
• Multi-tasking
• Attention to detail
• Phone etiquette
• Conflict resolution
• Teamwork
• Self-direction

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability coverage
• 401(k)
• Flex spending account

About this role

Overview
Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT a reomote position - on-site position.
Pay range: $21.00 to $23.00 per hour
Responsibilities
• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email• Make outbound calls to customers to provide updates on installation and service status• Schedule warranty appointments for the Service Department• Enter and maintain all customer records and job-related information into CRM Database• Provide work orders to Service Measure Tech daily• Audit orders for accuracy after confirmation is uploaded• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting• Provide support for PSG/CSC for assigned division(s)• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution• Process electronic credit card and check payments• Assist with receiving product(s) in CRM Database and/or F&O• Support division(s) in Accounts Receivable collections and management• Other duties as assigned
Qualifications
· High school diploma or GED equivalent
· 5 year’s customer support experience preferred
· Experience in the home improvement industry a plus
· Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
· Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
· Excellent work ethic, solid attendance record and attention to detail
· Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
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Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

About Great Day Improvements: A Family of Brands

Construction · 1,001-5,000 employees · headquartered in Twinsburg, Ohio