Customer Success Manager - OptymEdge

About this role

Job Title: Customer Success  Manager

Location:

 US - Remote

OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite—Certify, Capture, and Imaging—bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.

Primary Purpose

This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge’s growth trajectory.

1. Strategic Account Leadership

· Serve as the primary point of contact for assigned strategic accounts

· Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules

· Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders

· Build multi-level, trust-based relationships anchored in scientific credibility and shared goals

· Identify risks early and drive cross-functional resolution to maintain delivery excellence

2. Growth & Expansion Opportunities

· Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams

· Contribute to the development of long-term partnership and account growth strategies

· Partner with Business Development on renewals, pricing input, and proposal development

· Track and report NRR, account health indicators, and expansion pipeline activity

3. Cross-Functional Partnership

· Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution

· Translate customer insights into ac...