Customer Success Manager, Enterprise

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of enterprise accounts, acting as a consultant to guide them through Wix deployment and optimization. They will also conduct business reviews, facilitate renewals, and act as the voice of the customer to the product team.

Requirements

Candidates must have 5+ years of experience in customer success within a SaaS company and 3+ years of experience working with enterprise customers. Strong organizational skills and the ability to present complex ideas to executive-level stakeholders are required.

Skills

• Customer success management
• SaaS
• Enterprise account management
• Upselling
• Renewals
• Project management
• Time management
• Presentation skills
• Consulting
• Web development best practices
• Customer onboarding
• Business reviews
• Relationship management
• Strategic planning
• Communication

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible time off
• Emotional and mental health support
• Nutrition allowance
• Fitness allowance
• Productivity allowance
• 401k matching
• Equity
• Employee stock purchase plan

About this role

Job Description
The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.
Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business
Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle
Identify growth opportunities and facilitate the renewal process with enterprise customers
Collaborate with the marketing team to identify customer references and case studies
Act as the voice of the customer with the Wix product team, helping shape the evolution of the product.
At Wix, we believe our best work happens together. Our work model is fully in person, with 3 days a week from our New York office.
Qualifications
A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
Experience presenting complex ideas in an accessible and engaging way to executive-level customers
Great organizational, project and time management skills
Additional Information
We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.
At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 3 times per week.
Approximate base compensation $95,000 - $110,000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:
Comprehensive health & life benefits including fully covered medical, dental and vision.
Generous and flexible time off for personal recharge and special life moments
Emotional and mental health support programs
Allowances supporting nutrition, fitness and productivity
401K matching, with no vesting period
Equity & ESPP -
We grant RSUs (restricted share units) to all of our employees. We believe that our employees directly impact our success and thus should benefit from our successes.
All employees are also eligible for the ESPP (Employee Stock Purchase Plan) allowing employees a unique opportunity to benefit from Wix’s success by purchasing Wix shares at a discounted rate.

City: New York
Department/Company: Enterprise

About Wix

Software Development · 1,001-5,000 employees · headquartered in Tel Aviv · founded 2006