Customer Success Manager

About this role

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.


What you’ll do

• Own the customer journey: setup, onboarding, adoption, and long-term success.
• Shorten time-to-value: Move customers from demo → value quickly.
• Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
• Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
• Build strong relationships that lead to expansions and renewals.
• Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
• Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

Who you are

• Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
• Analytical skills: Technical, finance, economics or product background
• Curious & logical: You understand your customer’s business needs and apply to their product configuration
• Customer-facing pro: You know how to excite, guide, and close.
• Sharp communicator: Written, verbal, and human.
• Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
• Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

• Background in B2B SaaS, enterprise software, or data-heavy products
• Familiarity with analytics platforms, BI tools, workflow systems, or automation software
• Experience supporting enterprise customers through security, data access, or compliance reviews

Why join

• Be an early, high-impact hire, working directly with the founders as a founding member
• Influence product roadmap, and help define the cultu...