Customer Success Manager

About this role

At
Qwilr,
we've packaged up the perfect way to create documents: amazing, design-perfect pages, which anyone can create.


They come with payment, e-sign, easy integration into your CRM, and all the other functionality you wish your old PDF documents had.


We have made a beautiful product that solves customers' needs, and that in turn has made us a strong business, with a multi-million dollar ARR, consistent growth and low churn.


To read the full job description and apply, please head to:
https://team.qwilr.com/4I8FHgELSwvN
Your Mission
As a Customer Success Manager, you'll make sure our customers are getting maximum value from Qwilr. You’ll manage a dedicated portfolio of accounts and deliver superior service across the customer lifecycle to ensure customer satisfaction, drive product engagement and usage, and prevent churn. From effective onboarding, ongoing enablement and securing renewals, you’ll ensure both new and existing customers have the best possible experience with our platform. You will be directly responsible for ensuring your customers are successful in achieving their desired outcomes, understand how Qwilr can transform their workflows, and continue to use Qwilr’s products to achieve their business goals.


As a Customer Success Manager At Qwilr, You Will

• Onboard and train new customers to ensure they have everything they need to be successful and can get up and running with Qwilr quickly.
• Manage a portfolio of 150+ accounts and drive their adoption of Qwilr to ensure they’re meeting their goals for purchasing.
• Proactively engage with customers to ensure they’re active, healthy and up to date on the latest features and benefits of Qwilr’s products.
• Maintain high Gross Revenue Retention (GRR) by proactively mitigating at-risk accounts and taking measures to prevent churn and contraction.
• Maintain high Net Revenue Retention (NRR) by proactively identifying expansion opportunities and partnering with Sal...