Customer Success Manager

About this role

About Passport
Passport empowers ecommerce brands to grow globally with confidence. We provide a modern, end-to-end international ecommerce solution that removes the complexity of selling across borders—from logistics and compliance to customer experience and performance optimization. We’re a fast-growing, ambitious team on a mission to redefine how brands expand internationally in a trillion-dollar global commerce market. Passport partners with hundreds of leading DTC brands such as Native, BrüMate, and LMNT to help them reach and delight customers around the world. At Passport, you’ll work with some of the world’s most innovative ecommerce merchants, thinking strategically about how to unlock and accelerate their international growth.


About The You And The Role
You’ll be excited to build trusting relationships with our customers (direct-to-consumer e-commerce brands). You will be responsible for - and compensated on - growing our top performing accounts and ensure that our customers have a seamless experience with Passport. You love working directly with customers, developing strategic growth plans, collaborating with product and engineering to expand these accounts, and iterating on processes to help us work smarter not harder. To you, it’s all about providing excellent customer strategies and helping everyone succeed. The Customer Success Manager (In Country) role is a critical ingredient in ensuring our top accounts fully utilize Passport to grow internationally.


What You'll Do

• Make it your mission to create an exceptional Passport experience for our customers, ensuring they realize the full value of Passport and additional products
• Work closely with our Head of Strategic Accounts and Vice President of Customer Success on enterprise-level account opportunities for partnership and growth that will be aligned to you. This will include being aligned with their strategy during the sales process through onboarding.
• Manage the day-to-da...