Customer Success Manager

About this role

Job Description:


Customer Success Manager
Ineo - Jonas Software
Remote USA
About Ineo
Ineo is a global leader in mobility management software, expense management, and tax solutions, supporting thousands of clients across industries and geographies.


Position Summary


The Customer Success Manager (CSM) is responsible for maximizing client satisfaction, retention, and value realization across Ineo’s suite of global mobility software products.


Key Responsibilities

• Own the end‑to‑end customer success lifecycle.
• Deliver role-based training sessions on Ineo Mobility Software.
• Act as the primary customer advocate.
• Monitor customer usage analytics and mitigate churn risks.
• Identify upsell/cross-sell opportunities.
• Contribute to customer journey mapping and KPI development.

Qualifications
Required:

• 3–7 years in Customer Success, Account Management, or client-facing software support.
• Experience training/supporting clients in workflow-based systems.
• Strong analytical and communication skills.
• Experience in global mobility, tax, payroll, or financial services.

Preferred:

• Knowledge of Zendesk, HubSpot, Jira.
• SaaS experience and process improvement mindset.

What Success Looks Like

• High client retention and satisfaction.
• Strong adoption metrics.
• Clear communication and managed expectations.
• Reduced escalations and improved client education.

Why Join Ineo


You’ll be part of a team committed to excellence, global collaboration, and continuous improvement.


Business Unit:


Ineo - GMS


Scheduled Weekly Hours:


40


Number of Openings Available:


1


Worker Type:


Regular


More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal se...