Customer Success Manager

About this role

• We’re hiring a CSM focused on our media + agency vertical, supporting clients like NBCU, Paramount, Hearst, Disney, and Publicis
• You’ll own relationships with national broadcasters, TV networks, media groups, and agencies – driving adoption, attribution, and expansion
• This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes
• NRR targets across your portfolio: drive usage, adoption, renewal, and expansion. You own the number of your portfolio
• Health score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip
• Executive engagement, Strategic QBRs, Campaign Reviews: to multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders
• Risk mitigation and problem-solving: turn insights into action fast, you don’t wait for escalation
• Cross-functional influence: drive alignment across Sales, Product and GTM to unlock product growth and services opportunities to drive revenue
• Platform migration coordination: manage client-side timelines, expectations, and cross-functional dependencies alongside our implementation team
• Sales partnership: identify and close upsell opportunities
• Workflow alignment: build rhythms that match media buying cycles, flight dates, and campaign refreshes

### Benefits

• Paid Health Benefits
• Unlimited Vacation
• Employee Stock Options
• Lunch stipend & office snacks
• Custom swag
• Happy hours & team dinner
• Parental Leave
• Diverse Managers
• Team offsites- Take ownership of your accounts and beyond to improve systems, processes, or team performance
• Can synthesize complex client challenges into clear executive narratives and recommendations
• Have 4-8 years in client success, partnerships, or strategy at a media company, network, or agency
• Spot churn signals early and act - you’ve turned at-risk accounts into renewals and have the receipts
• Move fast on ac...