Manager, Customer Success

About this role

**This role is on-site, 5 days a week working from our Flatiron office in NYC.**

About Seated

Seated exists to help restaurants thrive in an industry defined by thin margins and underutilized capacity.

We unlock incremental demand by connecting restaurants to a network of millions of high-intent diners through demand-driven pricing and rewards. By intelligently filling empty tables, Seated enables operators to reach new guest profiles, motivate first-time visits, and increase visit frequency—while driving higher average check sizes and sustainable, profitable growth.

Seated is active in 19 U.S. markets and continues to expand nationally as we build technology that delivers measurable value for both restaurants and guests.

Role Overview

As the Manager of Restaurant Success at Seated, reporting to the Director of Restaurant Success, you will lead and develop a team of junior Restaurant Success reps responsible for retaining and growing revenue across a portfolio of restaurant partners. This is a hands-on, metrics driven leadership role focused on coaching performance, managing retention risk, and building structure across a growing team. You will run team meetings, own group and 1:1 coaching cadences, join important and top-performing client calls, and use metrics including talk time, meetings, upsells, retention, and net revenue retention to identify risk early and coach reps through it. You will also help establish the frameworks, feedback loops, and team values that drive performance and cohesion while partnering on new market launches and supporting mid-market store openings.

Responsibilities

• Manage and develop a team of junior Restaurant Success reps through coaching, feedback, and regular 1:1s
• Own team level retention and net revenue retention across a portfolio of restaurant partners
• Monitor team performance metrics including retention, upsells, activity, and partner engagement to identify risk and coach behavior early
• Join high ...