Customer Success Manager

About this role

A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions — enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.


As EROAD continues to expand globally, we are seeking an experienced
Customer Success Manager (CSM)
to build and maintain strong, trusted relationships with our enterprise customers.


This role is pivotal in ensuring our customers achieve their desired business outcomes while maximising the value they gain from EROAD’s solutions. The Customer Success Manager owns the end‑to‑end customer journey and acts as a trusted advisor guiding customers, proactively addressing their needs, and driving long‑term satisfaction, retention, and expansion.


Keeping our customer promise means we take care of our customers every step of the way and this role plays a critical part in delivering that experience.


What You’ll Be Doing
As a Customer Success Manager at EROAD, you will:

• Manage an assigned book of enterprise customers, ensuring high satisfaction, best‑in‑class customer experience, and strong retention.
• Compile, analyse, and present customer and EROAD KPIs during Business Reviews for all named accounts.
• Develop deep product expertise and a strong understanding of each customer’s business practices and operating environment.
• Understand customers’ technical EROAD solutions, including configurations, integrations, customisations, and business processes.
• Build strong, transparent partnerships with customers based on trust and value.
• Stay aligned with product updates and new releases across EROAD solutions, ensuring customers are supported ahead of feature launches.
• Proactively deliver key metrics to customers, including hardware performance, platform health, and customer KPIs.
• Develop and maintain account plans, act...