Customer Success Manager

About this role

At
**Cerby
we believe security is everyone’s business. Collaborating across your apps doesn’t need to be chaos. We are a mission-critical cybersecurity company that empowers your teams to operate securely and control their apps completely. We’ve built our product on the idea that teams deserve autonomy over their work apps. It turns out that why they are guaranteed a choice, security comes naturally.


Technology buying has moved beyond IT. More than 50% of spend is driven by business units. That freedom comes with risk-user-onboarded apps are behind over a third of cybersecurity breaches. Cerby lets employees choose the tools they need, while automatically securing, managing, and governing those applications.


About The Role
Our
Customer Success
team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.


We are looking for a
Customer Success Manager
who can serve as a partner, advocate, and strategist to increase our product's proven value to customers' businesses.


What You'll Do**

• Own and strategically manage a portfolio of customers, prioritizing high-value accounts and proactively driving adoption, retention, and expansion aligned with Cerby’s revenue goals.
• Guide customers through the full lifecycle with a focus on outcomes — from onboarding through renewal — ensuring measurable value delivery and continued expansion of Cerby’s platform.
• Develop and execute customer growth plans by identifying expansion opportunities, influencing key stakeholders, and partnering closely with Account Executives on upsell and cross-sell motions.
• Lead recurring business reviews and executive conversations, using data and insights to demonstrate ROI and position forward-looking security strategies.
• Serve as a strategic connector across Cerby, collaborating with Sales, Onboarding, Solutions, Product, Engineering, and Support to accelerate cus...