Customer Success Manager

About this role

🚀 We’re Hiring | Customer Success Manager – USA

Do you have hands-on experience in
Influencer/KOL Marketing, social media, and campaign performance analysis
?

We’re looking for a Customer Success Manager to join a global AI-powered influencer marketing platform working with leading consumer brands, particularly across
fashion, beauty, and e-commerce
.

📍 United States – East Coast preferred

💼 Full-time | Remote

What you’ll be doing

✨ Build and manage relationships with enterprise clients

✨ Support brands with influencer/KOL campaign planning and execution

✨ Work with KOL discovery, creator selection, and campaign management

✨ Monitor and analyse social media and influencer performance data

✨ Evaluate campaign results and turn data into actionable insights

✨ Lead client onboarding, training, and product demonstrations

✨ Help clients maximise the value of an AI-powered influencer marketing platform

✨ Collaborate with Product, Marketing, Commercial, and other internal teams

We’re particularly interested in candidates with:

✔️ 2+ years of relevant experience

✔️ Experience in the
livestreaming, social media, influencer marketing, or creator economy

✔️ Hands-on experience with
KOL/influencer management

✔️ Experience managing social media channels or influencer campaigns

✔️ Understanding of
social media analytics, campaign performance tracking, and digital marketing data

✔️ Strong client and stakeholder management skills

✔️ Fluent English

✔️ Based in the United States and fully authorised to work in the U.S.

⭐ Experience working with
marketing/social media agencies or consumer brands such as fashion, beauty, or e-commerce
is a strong advantage.

Why join?

🌍 Global technology company

🤖 Innovative AI-powered influencer marketing platform

💄 Work with leading consumer brands

🏠 Remote opportunity

🚀 International career growth

Our client is a global AI-powered influencer marketing platform. The company n...