Customer Service - Operations Manager, Customer Experience

About this role

GAT is seeking a highly motivated individual, a self-starter and team player, with a strong drive for results and continual improvement to join its team of aviation professionals . In joining our team, you will enjoy a competitive salary, great benefits, and a creative and energetic work environment.

Classification: Full Time, Non-Exempt


Job Summary:
Operations Manager Positions have the responsibility for establishing safety policies, procedures and working conditions that affect the employee on the job. Responsible for immediate work environment as well as the actions of all persons who report to them. Must communicate all safety policies and procedures within their operation. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image.

Job Duties

• Operations Managers must be able to conduct monthly safety meetings for all employees (without exception).
• Must be able to conduct flight audits, station audits and "at risk" behavior audits.
• Participate in monthly company safety conference calls.
• Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
• Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise best possible effort to follow any instructions provided by Customer or their designee regarding standards, procedures and practices.
• Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.
• Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and co...