Customer Project Manager (Hyperscale)

About this role

• This is a high-visibility role at the heart of Equinix’s most strategic growth engine. As a Hyperscale Customer Project Manager, you will own the end-to-end delivery of large, complex deployments for our most important global customers — spanning multiple sites, regions, and internal teams
• You will operate with significant autonomy, engage at executive level with customers and internal leadership. This is an opportunity to shape how Equinix delivers at hyperscale — and to build a career at the intersection of infrastructure, cloud, and AI
• Lead large-scale, cross-functional, multi-site, and cross-regional customer deployments from initiation through to closure
• Own and actively manage comprehensive project schedules, deployment plans, and end-to-end lifecycle milestones
• Identify, manage, and mitigate delivery risks, dependencies, and in-flight changes, communicating impact clearly to customers and internal stakeholders
• Proactively surface timeline risks early and drive resolution with urgency and rigour
• Serve as the primary customer interface throughout deployments, maintaining an executive-level presence and trusted-advisor relationship
• Lead regular governance meetings with customers and internal partners, covering progress, risks, decisions, and milestone tracking
• Deliver clear, timely, and professional communications — updates, issue notices, and project close-out documentation
• Build strong, lasting relationships with customer stakeholders and cross-functional internal teams
• Independently manage standard and mid-level escalations; partner with senior management on complex issues
• Drive resolution with professionalism and persistence, holding internal teams accountable for commitments and outcomes
• Coordinate effectively across sales, operations, design, construction, and external vendors to align delivery efforts
• Facilitate clear, consistent communication across all delivery teams and remove blockers proactively
• Capture and apply lessons...