Customer Success Manager (French)

About this role

Customer Success Manager (French Required)

Hybrid (4 days onsite, 1 day remote) – Brisbane, CA

*To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.*

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the job:

As a Customer Success Manager, you will help companies across North America streamline their operations with Odoo’s integrated suite of business applications. This role is ideal for someone who enjoys working at the intersection of software and business, guiding clients through every stage of their Odoo journey from implementation and adoption to renewal and expansion.

You will gain a deep understanding of how Odoo’s solutions address operational challenges across various industries. We’re looking for someone proactive and customer-focused who takes ownership, builds lasting relationships, and is driven by helping businesses grow through technology.

Responsibilities:

• Contact customers currently using Odoo
• Analyze clients' business operations and drive adoption
• Execute all phases of a subscription renewal plan
• Build and maintain relationships with clients
• Empathize with customer needs
• Be part of the entire sales cycle

Qualifications and Requirements:

• Bachelor's Degree or an equivalent combination of education and experience
• Fluency in English and French (professional or native/bilingual: reading, writing, and speak...