Customer & Brand Project Manager

About this role

Department: Customer Planning Strategy & Delivery


Our Company Promise


We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


Job Description:
The Customer & Brand Project Manager supports the Customer Delivery Team by Leading medium ‑ to high ‑ complexity initiatives that deliver Customer ‑ facing products, capabilities, and improvements aligned with Southwest’s strategic priorities. They’ll partner across Customer Experience, Marketing, Digital, Loyalty, Customer Care, Operations, Technology, Finance, and other Teams to coordinate stakeholders, manage risks and dependencies, and drive execution from concept through implementation. They’ll work closely with Customer & Brand and Technology Leaders to ensure projects deliver business value and achieve intended outcomes. The Customer & Brand Project Manager leverages strong project management, communication, and relationship ‑ building skills to deliver impactful solutions that enhance the Customer and Employee experience.


Additional Details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.


U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .


We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientatio...