Culture, Communications & Learning Manager

Responsibilities

The role involves leading a multidisciplinary team to integrate learning, communication, and culture to support the Motor Insurance strategy. You will design frameworks and routines to connect leaders with strategic priorities while overseeing onboarding, accreditation, and leadership development.

Requirements

Candidates must have at least 10 years of experience in insurance claims or financial services, including at least five years in Motor Claims. Strong capabilities in learning strategy, communication, and stakeholder management are essential, with tertiary qualifications in Management or Business considered desirable.

Skills

• Learning strategy
• Communication frameworks
• Leadership engagement
• Change management
• Stakeholder influence
• Analytical thinking
• Problem framing
• Motor insurance
• Claims management
• Financial services
• Team leadership
• Strategic planning
• Governance
• Onboarding
• Accreditation
• Outcome-focused decision-making

Benefits

• Performance-based incentives
• Company shares
• Hybrid working
• Flexible leave
• Paid parental leave
• Paid study support
• Career breaks
• Wellbeing coaching
• Employee assistance program
• Retail discounts
• Fitness passport
• Paid volunteer leave
• Donation matching
• Emergency response leave

About this role

Bring learning, communication and culture together to help Motor Insurance
leaders turn strategy into meaningful action.

About the Role

This leadership role brings together learning, communication, engagement and
culture to support consistent execution of the Motor Insurance strategy. You’ll
lead a multidisciplinary team and establish practical frameworks, forums and
operating rhythms that connect leaders with strategic priorities. You’ll help
build leadership capability, strengthen culture and support the adoption of
change across a complex operational environment, while keeping customer and
business outcomes in focus.

What You'll Do

* Own the Motor Insurance learning strategy, service model, governance and
assurance
* Design and own communication frameworks and leadership engagement routines
that create clarity and reduce duplication
* Oversee leader forums, conferences and recognition programs that reinforce
priorities and build capability
* Develop practical tools, learning and communications that help leaders embed
strategic change
* Govern onboarding, accreditation pathways and proficiency expectations for
critical Motor Claims roles
* Lead and develop a multidisciplinary learning, culture and communications
team

What You'll Bring

* At least 10 years’ experience in insurance claims and/or financial services
* At least five years’ exposure to Motor Claims, with experience working with
executive stakeholders
* Strong capability across learning strategy, communication, engagement,
culture and change adoption
* Ability to connect complex priorities and translate them into clear,
practical action
* Strong analytical thinking, stakeholder influence, problem framing and
outcome-focused decision-making
* Tertiary qualifications in Management, Business and/or a relevant technical
discipline are desirable

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks,
wellbeing support, career development, and recognition. Shine has been
recognised for excellence in employee experience, making it easier than ever to
access what matters most to you.

* Opportunity to receive performance-based Incentives and Suncorp shares for
eligible employees
* Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5
days paid flexible leave annually
* Paid study support, career breaks, on-the-job learning, and a $1,000 referral
bonus for eligible employees
* Free wellbeing coaching, a dedicated Employee Council, and confidential EAP
access
* Discounts at 900+ retailers, Fitness Passport, and reduced super fees
* Paid volunteer leave, donation matching, and unlimited emergency response
leave
* Diversity is celebrated through employee resource groups and inclusive
policies for all families

Explore our full benefits [https://www.suncorpgroup.com.au/careers/benefits]

At Suncorp we believe we are our best when our workforce is as diverse, talented
and passionate as the communities in which we live and operate, and where our
people feel included, valued and connected. We are passionate about inspiring
our people by creating a diverse, accessible, and inclusive culture, offering
flexible work, career development and internal mobility, and building connected
relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our
recruitment process or in the workplace, we encourage you to contact
georgia.slattery@suncorp.com.au for a confidential conversation. To apply for
this opportunity, please submit your application directly via the link provided.

About Suncorp

Insurance · 10,001+ employees · headquartered in Brisbane, Brisbane