CRM Manager & Product Owner

About this role

Job Description:

Ready to pioneer digitalization and drive global commercial excellence? As Satair's Commercial CRM Manager and Global Product Owner for Salesforce, you will connect commercial operations with central Airbus technical teams. In this high-visibility role, you will define the product roadmap and empower users to boost performance and customer satisfaction. We seek a structured, results-oriented leader to advocate for Satair within a shared Airbus ecosystem.

What the job is

You will report to the Head of Commercial Process, Performance & Transformation (ASCX) and integrate into a multi-disciplinary, multi-cultural team spread across the globe to match Satair's operational footprint. In this role, you will lead CRM tool product development, manage day-to-day system administration, and drive continuous user adoption for a user base of more than 250 colleagues.

Your main responsibilities:

• Global Product Ownership: Serve as the strategic Product Owner of the Salesforce platform for the Satair scope, translating complex business needs into a cohesive product development roadmap.
• Stakeholder Management: Leverage deep business knowledge and Salesforce expertise to be a credible, authoritative voice when defending Satair's change requests and product requirements with the central Airbus team in Toulouse.
• System Administration & Insights: Act as the primary CRM back-office administrator for over 250 users across Satair Commercial (ASC) and Product Management (ASP), customizing workflows, reports, and dashboards to derive actionable business insights.
• Sales Enablement: Help Account Directors and HOs drive sales by proactively identifying pipeline gaps, communicating analytical findings, and developing actionable automation and tools.
• Superuser Community & Adoption: Create, manage, and empower a robust global Salesforce Superuser community, developing comprehensive materials, leading user training, and performing User Acceptance Tests (U...