Conversational AI Engineer

About this role

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We are looking for an experienced Dialogflow Developer to support Altice/Optimum in building next‑generation conversational AI experiences. The ideal candidate will have deep expertise in Dialogflow ES/CX, Google Cloud Platform, NLP/NLU, and the broader chatbot ecosystem.


Key Responsibilities

• Design & Development: Build and maintain conversational AI solutions using Dialogflow ES/CX, designing flows, intents, entities, and fulfillment.
• Integration: Develop middleware, backend services, and APIs (often with Python) to integrate enterprise systems.
• Optimization: Tune NLU models, manage context, optimize NLP accuracy, and improve bot performance.
• Generative AI: Configure and manage Playbooks, Data Stores, and RAG components.
• Collaboration: Work with UX and business teams to design intuitive conversational journeys.
• Testing & Analytics: Implement logging, monitoring, analytics, and automated testing.
• Technical Leadership: Mentor junior developers and conduct code reviews.

Required Skills & Qualifications

• Strong knowledge of Dialogflow CX & Conversational Agent Builder.
• Knowledge of AI/chatbot tools and frameworks.
• Experience with Google Cloud Platform services: CCAI, Cloud Functions, Pub/Sub.
• Skilled with APIs, REST services, and webhooks.
• Understanding of NLP/NLU principles.
• Familiarity with SDLC, Git, and CI/CD pipelines. Knowledge of conversation design and ASR.
• Experience with algorithms, computer vision, knowledge management, and conversational AI.
• Working knowledge of HTML, CSS, JavaScript, JSON, and REST APIs.
• Experience with BigQuery, MySQL, MongoDB, or similar DBs.
• Experience with Python, PHP, Java, Ruby, and AI languages. Education
• Bachelor's or Master's degree in Computer Science, Engineering, or related field.