Community Manager Opportunities - Charlotte Area

Responsibilities

The Community Manager is responsible for the daily operations of the property, including maximizing occupancy, collections, and resident retention. They supervise on-site staff, manage maintenance requests, and ensure compliance with federal, state, and local housing regulations.

Requirements

Candidates must have at least three years of multifamily property management experience and a 2-year degree in a related field. Proficiency in MS Office and strong communication skills are required, with tax credit experience and industry certifications preferred.

Skills

• Property management
• Affordable housing
• Staff supervision
• Budget management
• Rent collection
• Resident retention
• Compliance
• Performance management
• Conflict resolution
• Maintenance oversight
• Data entry
• Vendor management
• Time management
• Organizational skills
• Leadership
• Communication

Benefits

• Incentive bonus program
• Training and development programs
• Career growth
• Community volunteer and outreach programs
• Basic life and AD&D insurance
• Supplemental life and AD&D insurance
• Short and long-term disability insurance
• Medical coverage
• Dental coverage
• Vision coverage
• Health savings accounts
• Flexible spending accounts
• Voluntary benefits
• Employee assistance program
• 401(k) plan
• Health and financial wellness programs
• Paid time off
• Paid holidays
• Floating holidays
• Paid parental leave
• Education reimbursement
• Employee recognition
• Employee emergency fund

About this role

Dominium is helping tackle the affordable housing crisis – and we’re looking for
motivated candidates to join our team and advance our mission. With offices in
Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation’s most
respected and innovative affordable housing development and management
companies. We create quality, affordable homes and engage with our residents to
foster a strong sense of community and connection.

Join us in making a difference in people’s lives every day at a company where
you can challenge yourself to develop both personally and professionally.

Position Summary:

Manages property (or properties) for stakeholders by performing the following
duties personally or through direct reports: Maximize
occupancy/collections/physical appearance/resident retention/compliance (as
applicable). Establish and maintain a pleasant atmosphere and relations with the
residents of the community. Maintain visibility, professionalism, and rapport.
Responsible for day-to-day operations of the property.

Essential Functions:

* Maintains daily operations and may be expected to fulfill duties of any open
position which may include caretaking, housekeeping, grounds keeping, and
light maintenance duties to ensure physical curb appeal and cleanliness of
the community. Acts as a liaison between corporate staff and on-site
management and/or maintenance personnel.
* Meets with staff to go over all relevant business, including discussion of
occupancy goals, renewals, and projections. Prepares and conducts orientation
and training with employees and partners with Human Resources as needed.
Prepares and conducts performance reviews for employees and makes
recommendations for salary increases and/or advancement. Hires and terminates
employees in accordance with company policy/procedure, Federal and State laws
and under the direction of the Area/Regional Manager and Human Resources.
Maintains employee records for attendance, PTO, employee performance
management, etc. 
* Works with residents in establishing good communication and resident
retention programs; and resolves resident issues in a fair and timely
fashion.
* Follows Dominium purchase order and purchasing procedures. Oversees and
adheres to all appropriate company accounting directives. Works within the
established budget and notifies the Area/Regional Manager of any possible
variations immediately.
* Collects rent and all monies due on the first of the month. Maintains very
thorough collection procedures including knocking on doors. Sends the files
for evictions in a timely manner and ensures files go to collection agency in
accordance with policy.
* Handles all details of move-ins and move-outs, giving special attention to
unit inspection checklists. Reviews move out charges to maximize chargebacks
and compares this to the move-out checklist.
* Process applicant files for screening and in accordance with property’s
designated housing program(s) (Section 8, Vouchers, Section 236, Section 42,
Bonds, 4D, etc.) in a timely and accurate manner.
* Reports accidents and emergency situations immediately. Addresses and
corrects all internal and external audit findings in the designated time
frames. Maintains and/or documents all community records, files, and reports
in property management database. Conducts monthly safety meetings with all
staff.
* Responds to internet leads and reviews weekly traffic reports, closing ratios
by employee, outstanding renewal opportunities, and guest card follow-up
procedures. Reviews and signs all lease agreements. Partners with corporate
Marketing as needed.
* Ensures all maintenance requests are handled promptly, efficiently and in
accordance with Dominium’s policies and procedures. Continuously inspects the
property for improvements, recording deficiencies and taking the necessary
action within approved budgetary allocations. Ensures property is in a
presentable condition at all times by walking the property including vacant
units, grounds, and interior common areas regularly. Reviews work order
response time and follows up with residents to see if the work orders were
done to their satisfaction.
* Ensures office procedures are followed and completed in a timely manner,
including accurate data entry for report submissions. Checks important audit
issues daily – key boxes, staff appearance, job postings, etc.
* Supervises all outside contractors or vendors working on the property to
ensure quality workmanship and that work is completed as outlined by the
contract(s).
* Enforces the Employee Handbook, Community Manager Expectations, Operations
Policy and Procedure Manual and all relevant manuals contained therein, such
as Preventative Maintenance, Yardi, etc., as well as the procedures related
to Compliance (Section 42, Section 8, etc.).
* Stays current and knowledgeable of federal, state, and local laws and
regulations as they relate to the management of the property (or properties)
and the needs of the residents.
* Performs other duties as assigned by Area/Regional Manager.

Supervisory Responsibilities:

Supervise all site personnel; train and/or be responsible for work performed by
staff members or contract vendors; and establish schedules and assign necessary
personnel needed to properly manage and maintain the community.

Qualifications:

* 2-year degree (4-year degree preferred) in a related field or equivalent
combinations of education and experience. Accredited Residential Manager
(ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager
(RAM), or similar designation preferred.
* Three years of multifamily property management experience required; tax
credit experience preferred.
* Accounting and administrative background preferred.
* Proficient in MS Office Suite (Word, Excel, Outlook). Yardi experience
...

About Dominium

Real Estate · 1,001-5,000 employees · headquartered in Dallas, Texas · founded 1972