Commercial Insurance Account Manager Associate/ Account Manager - Future Opportunities
Company: Insurance Office of America
Locations: Auburn, Alabama, United States; Bessemer, Alabama, United States; Birmingham, Alabama, United States; Daphne, Alabama, United States; Decatur, Alabama, United States; Dothan, Alabama, United States; Eufaula, Alabama, United States; Fairfield, Alabama, United States; Gardendale, Alabama, United States; Homewood, Alabama, United States; Hoover, Alabama, United States; Hueytown, Alabama, United States; Huntsville, Alabama, United States; Irondale, Alabama, United States; Mobile, Alabama, United States; Mountain Brook, Alabama, United States; Pleasant Grove, Alabama, United States; Trussville, Alabama, United States; Tuscaloosa, Alabama, United States; Vestavia Hills, Alabama, United States; Bridgeport, Connecticut, United States; Apollo Beach, Florida, United States; Apopka, Florida, United States; Atlantic Beach, Florida, United States; Auburndale, Florida, United States; Bartow, Florida, United States; Belleair, Florida, United States; Boca Raton, Florida, United States; Bonita Springs, Florida, United States; 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Von Ormy, Texas, United States; Watauga, Texas, United States; Weatherford, Texas, United States; White Settlement, Texas, United States; Windcrest, Texas, United States; Wylie, Texas, United States; Alexandria, Virginia, United States; Arlington, Virginia, United States; Chesapeake, Virginia, United States; Newport News, Virginia, United States; Norfolk, Virginia, United States; Virginia Beach, Virginia, United States; Charleston, West Virginia, United States; Huntington, West Virginia, United States; Morgantown, West Virginia, United States; Parkersburg, West Virginia, United States; Wheeling, West Virginia, United States; Alabama, United States; Florida, United States; Georgia, United States; Louisiana, United States; Massachusetts, United States; North Carolina, United States; Ohio, United States; South Carolina, United States
Salary: $55K – $90K a year
Work arrangement: Hybrid
Employment type: Full-time
Experience: 2-5 years
Posted: 2026-10-30
Responsibilities
The role involves managing commercial insurance accounts, including policy renewals, coverage analysis, and client service requests. Responsibilities also include maintaining agency management systems, monitoring accounts receivable, and collaborating with team members to ensure service excellence.
Requirements
Candidates should have relevant experience in commercial insurance and strong relationship-management skills. Proficiency in Microsoft Office and the ability to handle complex client projects are required, along with appropriate industry credentials.
Skills
- Commercial insurance
- Account management
- Customer service
- Policy administration
- Billing
- Claims processing
- Coverage analysis
- Renewal management
- Underwriting information gathering
- Loss run analysis
- Contract review
- Accounts receivable
- Agency management systems
- Relationship management
- Problem-solving
- Communication
Benefits
- Health insurance
- Paid holidays
- Vacation time
- Sick time
- 401(k) with employer match
- Bonus potential
About this role
Job Description:
Commercial Insurance Account Manager Associate/ Account Manager - Future Opportunities
Work Mode: Remote/ Hybrid
Location: May vary based on business need
Book Focus: General, Construction, Transportation
Opportunity Areas: Account Manager Associate/ Account Manager
FUTURE OPPORTUNITY NOTICE
This posting is part of our talent pipeline. While an immediate opening may not be available, we welcome applications from candidates interested in future opportunities with IOA.
About These Opportunities
We're always interested in connecting with experienced Commercial Insurance professionals for future opportunities across our IOA Teams. Depending on your experience, interests, location, and business needs, opportunities may include Account Manager Associate and Account Manager positions.
Potential Opportunities May Include:
Account Manager Associate
Technical Competence: Maintain technical competence and industry expertise.
Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Policy Management: Manage policy expirations and renewals.
Renewal Process: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
Task Processing: Process tasks accurately and within required timeframes.
Contract Review: Assist in reviewing contracts to ensure proper coverages are included.
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance: Stay updated on company policies and procedures.
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
Champion IOA Values: Demonstrate integrity and leadership.
Account Manager
Technical Competence: Maintain technical competence and industry expertise.
Team Leadership: Direct daily activities of the account management team.
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Policy Management: Manage policy expirations and renewals.
Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance: Stay updated on company policies and procedures.
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
Champion IOA Values: Demonstrate integrity and leadership
Champion IOA Values: Demonstrate integrity and leadership, championing IOA core values.
What We're Looking For
Relevant experience within the applicable job family or talent area
Strong service, collaboration, and relationship-management skills
Knowledge of the core responsibilities, tools, and practices associated with the potential opportunities
Strong communication, organization, and problem-solving capabilities
Appropriate education, credentials, licensing, or certifications based on the opportunity
Experience level and areas of expertise will help determine which opportunities may be the best fit
Additional Qualifications
Qualifications may vary based on the specific profile, level, location, area of focus, and business need. Depending on the opportunity, we may also consider:
Depth of relevant experience and technical or functional knowledge
Experience supporting complex work, clients, projects, or business relationships
Leadership, client-facing, sales, technical, project, or operational responsibilities
Experience with Microsoft Office and other systems or tools relevant to the opportunity
Geographic availability and ability to meet the work-mode expectations of the specific opportunity
What We Offer
We offer competitive salaries and bonus potential, company-paid health insurance, paid holidays, vacation and sick time, and a 401(k) with employer match. You’ll also find opportunities for professional growth and career progression, a respectful culture that supports work-life balance, a commitment to community service, and supportive teammates who help create a rewarding work environment.
Interested in Future Opportunities?
If your experience aligns with the types of opportunities described above, we encourage you to apply and join our talent pipeline. Our Talent Acquisition team may reach out as opportunities become available that align with your background and interests, or to schedule a general introductory conversation ahead of an active opening. Organizational needs may shift, so outreach timing may vary and could be immediate.
Salary Range
Compensation will vary based on the specific opportunity, level of experience, relevant skills, and geographic location. Expected pay ranges for the opportunities inclu...
About Insurance Office of America
Insurance · 1,001-5,000 employees · headquartered in Longwood, FL · founded 1988