Community Manager

Responsibilities

The Community Manager will foster a positive player community for the Palia expansion by developing engagement strategies and managing content across social platforms. They will also monitor community sentiment and provide actionable feedback to the development team to drive game improvements.

Requirements

Candidates should have proven experience executing community campaigns for gaming products and a strong grasp of online culture. Excellent communication skills and familiarity with community management platforms like Discord, Twitch, and YouTube are essential.

Skills

• Community Management
• Social Media Strategy
• Discord Management
• Twitch
• YouTube
• Content Creation
• Player Engagement
• Data Analysis
• Communication
• Writing
• Influencer Management
• Graphic Design
• Video Editing
• Digital Publishing
• HTML
• Markdown

About this role

Position Title: Community Manager
Studio/Department: Palia
Employee Type: Full-Time
Location: Remote (within BC, Canada)
Salary Range: 75,000 to 105,000 CAD
Ravenwake Games is the newest studio within Enad Global 7, a global leader in video game development and publishing. Backed by iconic franchises such as EverQuest®, PlanetSide®, DC Universe™ Online, Dungeons & Dragons Online®, The Lord of the Rings Online™, Magic: The Gathering Online, and MechWarrior®, we draw on a legacy of genre‑defining experiences. We’re committed to delivering entertainment that inspires, engages, and unites players around the world. At Ravenwake Games, our mission is to craft immersive worlds that bring players together, build vibrant communities, and deliver unforgettable gameplay at every turn.
What You Bring:
● Foster a positive, engaging, and cohesive player community around the upcoming Palia expansion.
● Develop and execute community engagement strategies to amplify the expansion.
● Partner-up with the Publishing and Gameplay development teams to roll out key community initiatives specific to the expansion, including launch communications and live-game updates.
● Execute cross-channel community engagement plans for expansion launch, feature rollouts, and both in- and out-of-game events.
● Help develop and manage player engagement initiatives, patch notes, blog posts, social media updates, and digital content across Discord, Twitch, YouTube, and other platforms.
● Monitor, analyze, and report on community sentiment, growth, and engagement metrics.
● Provide meaningful player feedback to development teams to drive improvements.
What We’re Looking For:
● Proven experience executing successful community campaigns for gaming products.
● Strong grasp of gaming communities, particularly within cozy games, life sim, or community-focused titles.
● Excellent communication, writing, and interpersonal skills.
● Deep passion for games, online culture, and building healthy, vibrant communities.
● Experience managing social and community platforms (Discord, Twitch, YouTube).
Nice to Have:
● 2+ years of professional experience in community management, creator management, or equivalent roles in the gaming industry.
● Bachelor's degree in communications, marketing, or a related field.
● Familiarity with content management systems (CMS), markdown, HTML, and digital publishing tools.
● Additional skills in video editing, graphic design, influencer management, or social media marketing tools.
Be Aware of Fraudulent Recruiting Activities
Ravenwake Games will never ask applicants for social insurance numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.
Ravenwake is an Equal Opportunity Employer.