Commercial Project Manager

Responsibilities

The Commercial Project Manager provides pre- and post-order support to dealers and the sales team while managing customer orders from initiation to delivery. They also collaborate with internal teams to resolve issues, prepare job quotes, and ensure efficient order processing.

Requirements

Candidates must have a high school diploma or equivalent, with an associate or technical degree preferred. A minimum of 4 years of experience in a sales support role is required, along with knowledge of HVAC products and markets.

Skills

• HVAC Products
• Sales Support
• Technical Support
• Order Management
• Customer Service
• Problem Solving
• Analytical Skills
• Communication Skills
• Microsoft Office
• Project Management
• Quote Preparation
• Warranty Support
• B2B Sales
• Accountability
• Urgency

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development
• Paid Vacation
• Paid Sick Time
• Company Paid Holidays
• 401(k) Plan
• Employer Match
• Employee Discount Program

About this role

Commercial Project Manager - HVAC Products | Carrier Enterprise | Manhattan, NY

Pay Range: $110K - $150K + Bonus

Introduction: 

Carrier Enterprise (CE) currently has an exciting opportunity for an experienced
Commercial Project Manager. Join a leading national distributor of residential
and light commercial HVAC products, parts, and supplies, and be part of a team
that excels in providing top-notch HVAC/R solutions through licensed HVAC/R
dealers and contractors. 

Company Description: 

Carrier Enterprise (CE) is a premier national distributor specializing in
residential and light commercial Heating, Ventilation, and Air Conditioning
(HVAC) products, parts, and supplies. We operate primarily in the B2B
environment, selling our products through licensed HVAC dealers and contractors.
These dealers are independent companies that sell, deliver, and service Carrier,
Bryant & Payne products to residences and businesses in their respective
markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean,
Latin America, Mexico, and Canada, we are well-positioned to meet our customers'
HVAC/R needs. 

Company Website:  

www.carrierenterprise.com [https://www.carrierenterprise.com/]

Summary:

The Commercial Project Manager will provide both pre- and post-order support to
key dealers and the local Commercial sales team. This individual should have a
comprehensive understanding of commercial products, including replacement
configurations, substitutions, and sell-up strategies.  

Job Responsibilities: 

* Provide technical support to the Commercial sales organization, including
monitoring shipping, delivery, and return statuses as needed.
* Collaborate with team members to ensure high-quality customer service for
both internal and external customers.
* Implement proactive measures to prevent potential issues and streamline
internal processes for efficient handoffs between functions. 
* Ensure efficient handling of customer requests for orders and product
information, and accurate entry of orders in the CSD ordering system.
* Manage customer orders from initiation to delivery.
* Provide post-sale follow-up and support as required.
* Collaborate with customers, sales, and internal/external suppliers to resolve
issues.
* Work with the sales staff to prepare and submit job quotes
* Assist with warranty department to overcome customer issues.

Requirements:

* High School diploma or equivalent required; Associates or technical degree
preferred
* 4 years of Experience in a Sales support role.

Qualifications:

* Self-starter, highly accountable, works well under pressure.
* Ability to work well with all levels of the organization.
* Capability to build trust quickly with a team.
* Proven customer service skills
* Knowledge of HVAC products, markets and equipment
* Exceptional communications skills complete with ability to follow through.
* Strong analytical and problem-solving skills
* High sense of urgency
* Proficient in Microsoft Office applications
* Professional phone etiquette

Preferred Qualifications:

* Minimum of 2 plus years within HVAC or similar industry preferred

Benefits:  

* Health Insurance
* Health Savings Account
* Dental Insurance 
* Vision Insurance 
* Life Insurance 
* Disability Insurance (Short-term and Long-term) 
* Employee Assistance Program (EAP) 
* Tuition Reimbursement & Professional Development 
* Paid Vacation & Sick time 
* Company Paid Holiday's 
* 401(k) Plan with Employer Match 
* Employee Discount Program 

Equal Opportunity Statement: 

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not
discriminate on the basis of age, color, race, religion, disability, sex, or
national origin. We support a diverse and inclusive workplace where we employ,
retain, terminate, and otherwise treat all employees and job applicants on the
basis of merit, qualifications, and competence.

Qualifications

Requirements:

* High School diploma or equivalent required; Associates or technical degree
preferred
* 4 years of Experience in a Sales support role.

About Carrier Enterprise

Wholesale Building Materials · 1,001-5,000 employees · headquartered in Charlotte, North Carolina