Commercial Account Executive - Mid Market (Remote)

Responsibilities

Develop and execute strategic growth, retention, and renewal plans for a portfolio of mid-market accounts, identifying cross-sell, upsell, and other revenue opportunities. Lead customer meetings and business reviews, present proposals, negotiate commercial terms, and secure commitments in coordination with service managers, solutions architects, and sales overlays.

Requirements

Requires 3–5+ years of experience independently managing B2B customer relationships, revenue opportunities, and commercial sales strategies, including professional experience in the managed service provider industry. A bachelor's degree in a related field is preferred or equivalent experience is considered; mid-market account management, CRM experience such as Salesforce, consultative solution-based selling, and willingness to travel up to 50% are also preferred.

Skills

• Strategic Account Management
• Account Growth Planning
• Customer Relationship Management
• Consultative Selling
• Commercial Negotiation
• Renewal Strategy
• Cross-Selling
• Upselling
• Customer Retention
• Business Case Development
• Stakeholder Engagement
• Field-Based Selling
• Salesforce
• Managed Services
• Revenue Growth

About this role

General Purpose:

The Commercial Account Executive (Mid-Market) is a strategic, revenue-generating
individual contributor responsible for driving expansion, retention, and
long-term customer growth across an assigned portfolio of mid-market accounts.

The role exercises independent judgment in developing account strategies,
identifying business opportunities, structuring commercial approaches, and
managing customer relationships.

The role regularly engages customers and key decision-makers through in-person
meetings, business reviews, and field-based sales activities to drive customer
retention and revenue growth.

The role is expected to independently influence purchasing decisions, conduct
commercial negotiations, and secure customer commitments through consultative,
relationship-driven sales interactions conducted both remotely and at customer
locations.

Direct Reports:

No

Essential Duties and Responsibilities:

* Develop and independently execute strategic growth plans for mid-market
accounts by analyzing customer needs, stakeholder dynamics, and revenue
opportunities across the portfolio
* Conduct regular in-person value checkpoints (SBRs), customer meetings,
executive briefings, and onsite strategic account reviews to strengthen
relationships, identify growth opportunities, and advance commercial
objectives
* Independently manage customer-facing sales activities throughout the renewal
and expansion lifecycle, including presenting proposals, negotiating
commercial terms, and obtaining customer commitments
* Own expansion through cross-sell, upsell, and whitespace opportunities
* Engage Solutions Architects and overlays to design fit-for-purpose solutions
and quantify outcomes
* Use insights from Service Managers on adoption, usage, and risk to trigger
effective commercial responses
* Lead renewal strategy and commercial negotiations by applying business
judgment to retention planning, pricing considerations, and customer-specific
growth opportunities

Other Responsibilities:

* Assume account ownership after the first year from Business Development
Executives, Inside Sales Representatives, and Channel Managers
* Hold primary commercial responsibility for expansion while Service Managers
own account health and experience
* Independently evaluate customer needs, develop strategic business cases, and
influence commercial decisions to support successful deal outcomes
* Apply independent judgment to improve and support scalable sales processes,
customer engagement strategies, and revenue-driving initiatives
* Represent the organization in customer-facing meetings, industry events, and
field-based business development activities to support long-term account
growth and strategic partnership development

Required Qualifications:

* Bachelor's degree in Business, Communications, Marketing, or related field
preferred; equivalent experience considered
* 3--5+ years of experience independently managing customer relationships,
revenue opportunities, and commercial sales strategies within a B2B
environment
* Professional experience within the Managed Service Provider (MSP) industry is
required
* Prior experience in managed services provider (MSP) industry, telecom, SaaS,
or technology preferred

Preferred Qualifications:

* Experience in mid-market account management
* Strong experience with CRM tools (Salesforce preferred)
* Demonstrated experience leading consultative, solution-based sales
engagements involving customer relationship development, commercial
negotiations, and field-based selling activities
* Ability and willingness to travel up to 50% of the time to support customer
engagement, strategic account meetings, and business development activities

TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants
will receive consideration for employment without regard to race, color,
religious creed, sex (including pregnancy, childbirth, breast-feeding and
related medical conditions), sexual orientation, gender identity, gender
expression, national origin or ancestry, age, mental or physical disability
(including medical condition), military or veteran status, political preference,
marital status, citizenship, genetic information or other status protected by
law or regulation.

We are committed to providing reasonable accommodations for qualified
individuals with disabilities. If you need assistance or an accommodation,
please let us know during the application process.

#LI-Remote

Req: #26-0127

About TPx

IT Services and IT Consulting · 1,001-5,000 employees · headquartered in Austin, Texas