Collections Strategy Manager

About this role

### Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

## About the Role

As a Collections Strategy Manager on the Collections Strategy & Analytics team, you will play a key role in developing data-driven strategies that support members through hardship while strengthening LendingClub’s portfolio performance. You’ll analyze customer behavior and portfolio trends, design and evaluate A/B tests, and build strategies that improve recovery rates, reduce losses, and elevate the member experience.

This role requires strong analytical rigor, comfort working with large datasets, and the ability to translate insights into clear recommendations. You’ll partner closely with Operations, Risk, Data, Technology, Marketing, and Compliance to ensure strategies are effective, responsible, and aligned with business objectives. You will also create dashboards and reporting that provide senior leaders with timely visibility into performance, trends, and risk signals.

## What You'll Do

• Design, implement, and monitor collections strategies across early-stage, late-stage, and recovery segments
• Use analytics to optimize digital contact strategies, including targeted email, SMS, and push notifications
• Develop and evaluate A/B tests to measure the effectiveness of new initiatives and validate hypotheses
• Partner with Operations, Marketing, Technology, and other teams to ...