Cloud Engineer – Vercel Platform Support

About this role

### About the Role

We're looking for an experienced Cloud Engineer / Vercel Platform Support Engineer to join a growing team supporting enterprise cloud-hosted digital platforms. This is a brand-new platform ownership role focused on building operational excellence, governance, reliability, and support processes for the Vercel platform — while working with modern web technologies and cloud-native architectures on behalf of a major enterprise client.

Note: This position is open to US Citizens only. Visa sponsorship is not available.

### What You'll Do

• Administer and support the Vercel hosting platform for enterprise-scale web applications
• Partner cross-functionally with Product Owners, Architects, Security, and Development teams
• Drive incident management, root cause analysis (RCA), and service restoration efforts
• Implement platform governance, monitoring, automation, and observability practices
• Manage deployments, user access administration, and overall platform reliability
• Establish repeatable operational processes and ITGC-compliant service offerings
• Support Next.js, React, REST APIs, and cloud-native applications hosted on Vercel

### What We're Looking For

Required:

• 5+ years of experience supporting **Adobe Experience Manager (AEM)** platforms
• Strong hands-on experience with **AEM as a Cloud Service**
• Expertise in **Dispatcher, CDN, and cloud deployments**
• Demonstrated experience with **Vercel Platform Administration**
• Solid knowledge of **Next.js, React, REST APIs**, and cloud-native architectures
• Experience with platform monitoring, automation, and observability tooling
• Proven track record in **Incident Management & Root Cause Analysis**
• Background in enterprise platform governance and production support
• Bachelor's Degree (required)
• Must be a **US Citizen** (no visa sponsorship available)

### Compensation & Benefits

• **Salary:** $65/hr USD
• Fully remote work arrangement

### Location

This role is **fu...