Client Operations Manager

About this role

Salary:

$130-150K. With top performance, you are also eligible to become a shareholder in our company and earn equity. 

Benefits:

FREE employee-only medical coverage under one of our plans. FREE short-term disability and FREE life insurance coverage.  Plus, a 4% employer match with our 401(k).  Other incredible benefits
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Location:

NYC Metropolitan Area OR San Francisco Bay Area

Reports to:

Director of Client Delivery

Your Mission:

Your mission is to oversee day-to-day service delivery at multiple client locations.  Upon hire, you will manage locations across the country. For each of our sites in these cities, you will manage and support your onsite host teams, ensuring high-quality operations that align with client expectations and our company standards. Think of your role as the essential bridge between the frontline team members that you manage (our hosts) and our leadership team.

Your Legacy:

As a result of your time in this role, you supported Playbook in exponential growth nationwide. You were able to retain both your clients and host teams, and the way your team performed elevated the bar for the rest of our company. Your leadership played a pivotal role in reshaping the workplace experience, proving that office spaces can do more than function; they can inspire.

What You're Responsible For:

- Team Leadership & Site Operations:
Oversee and inspire host teams (including experience directors, event managers, and fitness team members) across multiple client locations, creating a culture where team members feel supported, motivated, and excited to grow. Ensure seamless daily operations that meet both company standards and client expectations. Conduct regular site visits and virtual check-ins to maintain high service quality and team engagement. Partner with the People Team to hire top talent and deliver exceptional onboarding experiences

- **Client Relationship Manageme...