Channel Programs & Operations Manager II

Responsibilities

Manage and enhance partner programs while driving operational efficiency and scalability across the partner ecosystem. Collaborate with cross-functional teams to implement enablement strategies and analyze partner performance metrics.

Requirements

Requires 5+ years of experience in program management, channel operations, or partner enablement within the technology or cybersecurity industry. Candidates must possess strong analytical skills, proficiency in Salesforce, and the ability to manage stakeholders in a matrixed environment.

Skills

• Program management
• Channel operations
• Partner enablement
• Operational efficiency
• Salesforce
• Partner portals
• KPI dashboards
• Stakeholder management
• Data analysis
• Strategic planning
• Process design
• Cross-functional collaboration
• Communication
• Problem solving
• Project execution

Benefits

• Health support
• Well-being support
• Financial support
• FlexBase program

About this role

Do you thrive on driving partner programs, enablement, and operational
excellence?

Do you like collaborating across teams to deliver success for partners and
customers?

Join our Partner Program Team

The Akamai Partner Program Team supports global partners, fostering growth and
advancing Akamai's market objectives. This role involves scaling, operating, and
enhancing distributor and reseller partner programs as a Channel Programs &
Operations Manager II.

Help us achieve our goals

This position focuses on advancing Akamai's partner programs through
collaboration with Sales, IT, Finance, Legal, Marketing, and Product Management
teams. Responsibilities include enhancing program scalability, partner
enablement, and operational efficiency for our partner Ecosystem.

As a Channel Programs & Ops Manager, you will be responsible for:

* Managing and improve existing improving partner programs, ensuring alignment
with business goals and partner needs..
* Leading new initiatives from inception to execution, driving operational
improvements and process efficiencies
* Collaborating closely with strategic partners to gather requirements, design
processes, and implement scalable, streamlined renewal and program
initiatives effectively.
* Implementing partner enablement strategies, ensuring Distributors and
Resellers possess essential training, resources, and tools to effectively
sell and deliver Akamai solutions.
* Collaborating with internal stakeholders, including Partner Account
Executives and leadership, to align program strategy with business priorities
* Working cross-functionally to define program scope, success metrics, and
execution plans
* Tracking and analyze partner performance across key metrics and KPIs,
providing data-driven insights and recommendations for continuous improvement
* Delivering partner-focused assistance as required to address and resolve
partners' issues, questions, and concerns promptly and effectively

Do what you love

To be successful in this role you will:

* Have 5+ years of experience in program management, channel operations,
partner programs, or partner enablement, ideally within the technology or
cybersecurity industry.
* Have a Bachelor's Degree or High School Diploma or equivalent professional
background.
* Demonstrate experience supporting partner models to effectively contribute to
organizational goals and collaborative partnerships
* Be detail-oriented and analytical, with the ability to use both qualitative
and quantitative insights to solve complex business challenges.
* Have communication and stakeholder management skills, with the ability to
influence decisions and drive results in a matrixed environment.
* Excel in a dynamic environment, managing shifting priorities effectively
while adapting to changing business requirements and objectives.
* Be comfortable working in an international environment, engaging with
stakeholders across regions and time zones
* Be well versed in Salesforce, Partner Portals, and Metrics/KPI dashboards

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your
favorite series, or managing your savings, we're the engine behind the scenes.
We provide the world's most distributed platform from Cloud to Edge to help the
giants of the digital world work faster and stay more secure, making the
internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's
most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because
behind every great digital experience is a massive hidden challenge. And we're
the ones who solve it. When millions of people hit play or pay, Akamai ensures
it just works.

Benefits at Akamai: We support your health, well-being, finances, and life
beyond work. See our benefits.
[https://www.akamai.com/careers/working-at-akamai?utm_source=akamai&utm_medium=social&utm_campaign=benefits]

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing
employees with an exceptional workplace experience. It's not about telling
employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home,
in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!
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About Akamai

Technology, Information and Internet · 5,001-10,000 employees · headquartered in Cambridge, MA