Cadence Business System Analyst Intermediate/Senior

About this role

Mission Statement


Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


Job Summary
Senior level:
Responsible for supporting the access initiatives related to Cadence, Welcome and MyChart functionality through project coordination, deployment and support of available technological features, and recommendations for upgrades and enhancements to software. Capacity Management (CM) Senior Analyst will focus on leveraging technology to improve and standardize business processes for scheduling, referrals, automated reminders, and other patient access workflows.


The CM Senior Analyst position serves as a subject matter expert on Epic Cadence and other patient access software functionality and related workflows. This position partners with ACUs and Department/Divisions to develop workflows within the software, implement functionality, and provide maintenance support of the applications to optimize the patient and staff experience, and improve staff efficiency. This role also partners with the Capacity Management team to support build related initiatives related to template, template build, and scheduling build maintenance or optimization.


Intermediate Level
Responsible for configuration, maintenance, and optimization of clinician scheduling templates and workflows within Epic. This role supports patient access by building and maintaining provider templates, visit types, scheduling rules, and decision tree functionality. The analysts triages and prioritizes service requests, collaborates with senior analysts and stakeholders, and ensures timely resolution of system ch...