Business Systems Analyst (Requirements & Testing)

About this role

At Totara, our strength is the efficiency with which we deliver innovative products and support to our customers. We are setting the standard for success in our industry. To help us continue our growth, we are seeking a Business Systems Analyst (Requirements & Testing) to join our TotaraGov customer engineering team. This role is BA-first (approximately 60% requirements/systems analysis and 40% QA/UAT), and sits at the intersection of business needs, product behavior, and release quality.

You will partner closely with a small field engineering team and coordinate with a larger R&D organization to translate real customer needs into clear requirements, acceptance criteria, and testable outcomes. You will also lead UAT planning and hands-on testing for releases, and contribute to light test automation over time using modern tools and AI-assisted workflows (with the “heavy lifting” shared with engineering).

This role supports federal customers operating on FedRAMP-authorized infrastructure. U.S. citizenship and the ability to pass a background check are required.

Responsibilities:

Requirements & Systems Analysis (Primary)

• Partner with stakeholders to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria.
• Translate business needs into clear, testable requirements and ensure alignment with system capabilities and constraints.
• Create and maintain process models, use cases, workflows, and supporting artifacts to communicate intent and “definition of done.”
• Identify gaps, ambiguities, and risks early; propose options and tradeoffs to drive decisions.
• Act as a liaison across field engineering, R&D, and customer stakeholders to keep delivery aligned and measurable.

QA, UAT, and Release Validation (Secondary)

• Build and execute test plans and test cases tied directly to requirements and acceptance criteria.
• Perform hands-on functional and regression testing for releases; coordinate integrati...