Business Systems Analyst, Digital Banking

About this role

Jobs/Business Systems Analyst, Digital Banking


Business Systems Analyst, Digital Banking


Jefferson Bank

• San Antonio, TX

Posted about 6 hours ago


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Skills
Microsoft OfficeBusiness process analysisSystem configurationApplication supportVendor communicationRequirements documentationTest case developmentProcess-flow diagramsGap analysisReporting toolsWorkflow toolsAI-enabled productivity tools


Job Description
JOB FUNCTION
:
The Digital Banking Business Systems Analyst partners with business units, Information Technology, Product Managers, Project Managers, and third-party vendors to analyze business needs, optimize processes, and deliver technology solutions supporting Jefferson Bank's strategic and operational objectives. Within the Digital Banking domain, the role supports online and mobile banking, digital account opening and onboarding, treasury management services, customer self-service, and other customer-facing digital platforms. The analyst gathers and documents requirements, supports application functionality, facilitates solution design, coordinates testing, and identifies opportunities to improve efficiency and automation.


Duties & Responsibilities

• Serve as the business systems analyst for assigned applications, platforms, and business units, acting as a subject matter resource for assigned systems and processes.
• Analyze business processes, workflows, system functionality, and user needs to improve efficiency, reduce manual effort, strengthen controls, and improve the user experience.
• Respond to application support requests and escalated user issues; troubleshoot application issues and coordinate resolution with internal teams, business users, and vendors.
• Provide daily ...